Customer Service Representative

Company: Midas BARSTOW 1171
Location: Santa Ana
Posted on: March 16, 2023

Job Description:

Job Description CUSTOMER SERVICE REPRESENTATIVE

• GREET EVERY CUSTOMER WITH A SMILE AND FRIENDLY HELLO
  
  
  • ASK CUSTOMER FOR FIRST AND LAST NAME, ADDRESS, PHONE NUMBER
    
    (IF RETURNING CUSTOMER VERIFY INFO)
    • GET VEHICLE INFORMATION YEAR, MAKE AND MODEL
      
      
      • GET DETAILED DESCRIPTION OF CUSTOMERS CONCERNS
        
        (TRY TO GET AS MUCH INFO AS YOU CAN DISCRIPTIVE WRITING)
        • ASK CUSTOMER IF THEY WILL BE DROPPING OFF OR WAITING
          
          
          • OFFER CUSTOMER WATER/ COFFEE
            
            
            • ASK SERVICE ADVISORS FOR APROX WAIT TIME
              
              (DON'T JUST GUESS)
              
              
              • ALWAYS BE KIND AND FRIENDLY TRY TO MAKE EACH CUSTOMER FEEL WELCOME
                
                
                • WHEN DEALING WITH A DIFFICULT CUSTOMER NEVER ARGUE WITH THEM, ALWAYS EMPATHIZE AND OFFER TO GET A MANAGER.
                  
                  
                  • DURING CASH OUT PROCESS GO OVER DECLINE WORK, THANK THEM FOR THEIR BUSINESS, OFFER MIDAS CREDIT CARD
                    
                    
                    • KEEP OFFICE CLEAN, SMALL TALK WITH CUSTOMERS TO GAIN A RELATIONSHIPS, KEEP OFFICE OCCUPIED AT ALL TIMES
                      
                      
                      • WHEN HAVING TV ON TRY TO VEER FROM HAVING POLITICAL NEWS OR RELIGIOUS CHANNELS ON
                        
                        
                        • IF A CUSTOMER REQUEST AN ESTIMATES GET THE INFORMATION AND GIVE IT TO THE SERVICE ADVISOR by Jobble

Keywords: Midas BARSTOW 1171, Santa Ana , Customer Service Representative, Other , Santa Ana, California