Customer Service Representative - CA

Company: Gallagher Bassett NZ Ltd
Location: Santa Ana
Posted on: March 16, 2023

Job Description:

Pronto Insurance is one of the fastest growing general agencies in South Texas. Our first agency was founded in 1997 and the managing general agency operations commenced in 2005. Pronto has emerged in the insurance market through its captive agencies, independent agents, and franchise locations. Today Pronto has over 200 captive locations in Texas and recent expansion into California and Florida market. Our vision is to become the industry leader by making Pronto Insurance products a reality for all.

JOB DESCRIPTION: CUSTOMER SERVICE REPRESENTATIVE

OVERVIEW

We are looking for a highly motivated and energetic team player capable of answering a high volume of inbound calls within the Call Center. This position is in our Santa Ana, CA office and will handle processing payments, responding to customer inquiries, ensure customer satisfaction and provide professional customer support.

PRIMARY RESPONSIBILITIES

* Handle high call volume in fast paced Call Center while determining the information the caller requires effectively and efficiently
* Process insurance transactions to ensure all compliance standards are achieved in processing endorsements, reinstatements, renewals and new policies
* Handle basic claims inquiries and coverage verifications
* Provide feedback to management on process improvement initiatives for the Call Center
* Assist in user acceptance testing for company raters and other applications
* Ensure service levels within the team and department are met or exceeded on a daily basis
* Process new claim notices from claimants and insureds
* Assist in the preparation of responding to written complaints
* Initiate outbound calls to prospective independent agents to solicit more business and troubleshoot processing issues

KNOWLEDGE AND SKILL REQUIREMENTS

* Minimum of two years of experience working in an office environment
* Excellent communication skills (oral / written)
* Ability to move efficiently and effectively between tasks
* Spanish speaking preferred

WORK ENVIRONMENT AND ENVIRONMENTAL CONDITIONS

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

BENEFITS

* Medical, Dental and Vision Plans
* Disability & Life Insurance
* 401(k) Retirement Plan & ESPP
* Tuition Reimbursement
* Wellness Program
* Paid Vacations & Paid Holidays
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Keywords: Gallagher Bassett NZ Ltd, Santa Ana , Customer Service Representative - CA, Other , Santa Ana, California