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Collections/Cash App Clerk

Company: Collectors Universe
Location: Santa Ana
Posted on: March 16, 2023

Job Description:

Collectors is building the future of how collectors find, buy, authenticate, track & research collectibles - from sports cards, coins, and video games to Pokemon cards. With industry leading services as our foundation and the creativity of our employees, Collectors is leading the way to a tech-forward and modern collectibles industry.

The Collectors family of companies includes a collectibles marketplace leader in Goldin Auctions as well as third-party authentication and grading services such as PSA (sports and trading cards), PCGS (coins), WATA (video games), and CardLadder, a comprehensive analytics and financial tracking of sports cards.

We're looking for a Collections Clerk to join our accounting team. The position involves applying customer payments to customer orders in a high volume, fast-paced environment. Critical skills include familiarity with accounts receivable processes, troubleshooting skills, and interfacing with operating (non-financial) departments.

This role reports to the Accounts Receivable Manager and will work in our Santa Ana, CA office.

What You'll Do:

* Accurate and timely application of customer payments.
* Contact customers regarding overdue accounts and determine reasons for non-payment
* Preparing daily bank deposits by use of a scanner and subsequently posting to the appropriate customer order.
* Processing customer credit card payments in accordance with company policy.
* Payment reconciliation to ensure proper application.
* File Maintenance to include scanning of documents to electronic files.
* Troubleshooting problem orders and accounting holds.
* Create, maintain/track, and close show order projects.
* Securing customer short payments by contacting the customer via email and phone.
* Occasional travel required.

Who You Are:

* 2+ years of collections, cash application, accounts receivable or related experience in a fast paced, high-volume environment.
* Detail-oriented with the ability to multitask & work independently
* Organized, solution-oriented, with excellent time management skills.
* A proven team player with strong communication and interpersonal skills.
* Intermediate to advanced computer skills to include MS Excel & Outlook.
* Positive Attitude
* Accounting Certificate or Associate Degree preferred.
* Bilingual in English/Spanish is a plus.

The hourly range for this position is $19-$31. Entry level operations positions generally start at an hourly rate of $19. Actual compensation in this range will be based on a variety of non-discriminatory factors, including location, job level, prior experience, and skill set.

Reasons To Join Us:

* Health Insurance: All full-time employees are eligible to enroll in Medical, Dental, and Vision
* 401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals
* Vacation: All full-time employees are eligible for paid vacation
* Holiday Pay: All regular, full-time employees are eligible for ten company paid holidays
* Employee Discounts: Employees receive discounts on select grading services for approved submissions
* Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs
* Fun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team building activities

Collectors may use e-verify to validate your ability to work legally in the United States.

We are aware that there are instances where individuals are receiving job offers that fraudulently allege to be from Collectors or one of our business units. This type of fraud can be carried out through false websites, through fake e-mails claiming to be from the company or through social media. We never ask for personal information such as your bank account, Social Security numbers or National IDs, nor do we send or request payments for the purchase of business-related equipment. If you suspect fraud, please reach out to

About Collectors

Collectors is the leading provider of value-added services to the collectible's markets. We authenticate and grade collectible coins, trading cards, video games, event tickets, autographs, and memorabilia through our subsidiaries, which include Professional Sports Authenticators (PSA), Professional Coin Grading Services (PCGS), Certified Coin Exchange (CCE), Wata, Card Ladder, Collectors Corner, Set Registry,, and the Long Beach Expo collectibles trade show. Since our founding in 1986, we have graded and authenticated more than 80 million items. We employ over 1,000 people across our Santa Ana, CA headquarters, New Jersey, Seattle, Hong Kong, Paris, Shanghai and Tokyo. For more information, visit

We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We believe that a team that represents a variety of backgrounds, perspectives, and skills will better service the diverse community of collectors we support.

If you require an accommodation to apply or interview with us due to a disability or special need, please email

If you are based in California, you can read information for California residents by viewing the following link:

Keywords: Collectors Universe, Santa Ana , Collections/Cash App Clerk, Other , Santa Ana, California

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