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Funeral Support Specialist

Company: Service Corporation International
Location: Santa Ana
Posted on: May 24, 2023

Job Description:

Funeral Support Specialist page is loaded Funeral Support Specialist Apply locations CA - Santa Ana time type Full time posted on Posted 30+ Days Ago job requisition id Req.122694 Our associates celebrate lives. We celebrate our associates.Consider the possibilities of joining a Great Place to Work!A Funeral Support Specialist is responsible for assisting with funeral home and cremation related duties, which includes physical work, and office related tasks. Duties include first call removals, assisting with casketing, setting up visitation areas and driving company vehicles. Office duties include meeting the public, answering phones courteously and in a polite manner and assisting with funeral, memorial and other services or ceremonies as requested. The ability to lift up to 75 pounds and work an on-call rotation schedule including weekends is required.JOB RESPONSIBILITIES -

  • Safely drives company owned professional vehicles to perform "first call" removals of deceased from hospital, nursing home, residence, scene locations, to transport to the funeral home or designated location, in accordance with local and state laws as well as company policies and procedures
  • Follows processes for chain-of-custody, paperwork and deceased identification
  • Cooperates with first responders, Medical Examiners, hospital staff, etc., and accommodates their processes and procedures
  • For home removals or any removals whereby family members are present, courteously and professionally interacts with bereaved family members; exhibits sensitivity to environment; follows company procedures regarding required documentation; leaves a warm and courteous first impression
  • Maintains and ensures removal vehicle is clean inside and out and is properly maintained and fueled
  • Maintains adequate supply of Personal Protective Equipment as well as cleaning supplies, in removal vehicles
  • Directs phone calls to appropriate team members
  • Greets and receives client families and/or other persons entering the building for information and assistance
  • Maintains a friendly attitude while offering assistance and guidance to all persons entering the location
  • Assists passengers in and out of vehicles with special emphasis and patience given to the handicapped and elderly
  • Assists the Funeral Director in the movement of the casketed deceased and other related paraphernalia in and out of the visitation area, funeral home chapel, church or other place of service
  • Assists Funeral Director and/or Licensed Apprentice with dressing and casketing deceased, and placing in appropriate cremation containers
  • Drives the hearse or other vehicle in the funeral cortege and/or other funeral related activities
  • Performs a variety of tasks during funerals and visitations to assist funeral directors to ensure that services run smoothly as planned
  • Transport deceased to and from the crematory; to airports; funeral homes and other designated locations
  • Run errands such as for floral delivery, picking up of supplies, documents, etc.MINIMUM Requirements Education
    • High School diploma or equivalent Certification/License
      • Valid state/province driver's license with a clean driving recordExperience
        • Customer service experience a plus
        • Funeral service experience a plusKnowledge, Skills and Abilities
          • Professional appearance required. Suits are required when in contact with families; casual attire for vehicle maintenance, general cleaning and outdoor maintenance responsibilities
          • Ability to follow instructions given over the phone or in person
          • Ability to work and communicate effectively with others
          • Ability to work with kindness and compassion for the deceased and their families
          • Ability to maintain composure in challenging situations
          • Good verbal and written communications skills
          • Ability to maintain confidentiality
          • Ability to work an on-call rotation schedule including weekendsWork CONDITIONSWhen considering the work hours associated with this job, the following factors may apply:Work Environment
            • Work indoors and outdoors during all seasons and weather conditions
            • Using company vehicle, travel local and surrounding communities, occasionally out of state; no overnight travel
            • Professional Dress is required when in contact with familiesWork Postures
              • Frequent, continuous periods of time standing
              • Climbing stairs to access buildingsPhysical Demands
                • Physical effort requiring manual dexterity
                • Ability to lift up to 75 pounds; push/pull up to 200 poundsWork Hours
                  • Working beyond "standard" hours as the need arises including weekends, nights and holidays rotation
                    • Must be able to work an on-call scheduleCompensation$17.00- $19.00 hourlyAn individual's pay within the scale is based on several factors that may include one or more of the following: background, skills, relevant experience, performance, education and work location.Benefits: Medical*Dental*Vision*Flexible Spending Accounts (health care and dependent care)*Health Savings Account with Company Contribution*Sick Leave*Short-Term Disability*Long-Term Disability*Life Insurance*Voluntary Accidental Death or Dismemberment Insurance*Dependent Life Insurance*SCI 401(k) Retirement Savings Plan with Company match*Employee Assistance ProgramPostal Code: 92705Category (Portal Searching): OperationsJob Location: US-CA - Santa Ana About Us Who we are. What we do. We are a company committed to supporting families at difficult times. Nowhere will you find a group of caregivers and teams more passionate about the work they do or more invested in the well-being of the families they serve. The Dignity Memorial name is a symbol of trust and a mark of excellence. As the largest provider of funeral, cemetery and cremation services in North America, we're dedicated to celebrating the life and legacy of every loved one with professionalism, compassion and attention to detail that is second to none. "SCI" refers to Service Corporation International and its affiliates.Equal Opportunity Employer, M/F/D/VSCI Shared Resources, LLC is committed to an inclusive, barrier-free recruitment and selection process.
                      On request, we will seek to provide appropriate accessibility options to all applicants with disabilities.

Keywords: Service Corporation International, Santa Ana , Funeral Support Specialist, Other , Santa Ana, California

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