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MSP Service Desk Level 3 - Orange County

Company: I.T. Responsive
Location: Santa Ana
Posted on: May 25, 2023

Job Description:

Currently seeking full time Support Engineer (Level 3) for a Managed Services Provider with offices in Orange County and San Diego -California. Looking for technology professionals interested in joining a fun, high paced team. We specialize in Managed Services and Microsoft -technologies.Responsibilities:The Network Support Technician will interface with clients, internal service and project departments. The job will include but is not limited to installation, diagnosis and troubleshooting systems/servers and Network services.This will include but is not limited to:

  • Architect and configure cloud environments for clients
  • Architect and Install servers/systems, routers, firewalls and other equipment for clients
  • Design/Implement/Support network and server (on premise and cloud based) infrastructure
  • Architect cloud infrastructure and migration planning
  • Respond to service requests and repair the malfunctioning equipment/software in a timely manner
  • Create/improve Technical Service Group standards and implementation methods
  • File timely technical reports and create update technical documentation
  • Some lifting of computer equipment
  • Driving to client locations may be requiredPosition Requirements:
    • Ideal applicants will have familiarity with Windows Servers, Windows 10/11, Microsoft Azure, AWS, SQL, Active Directory, Microsoft 365
    • Familiarity and proficiency with Cisco, SonicWall, Dell, EMC, VMWare
    • Proficiency with switches, firewalls, IP routing, network security, VOIP, and the OSI model
    • Proficiency with virtualization
    • Superior troubleshooting skills are a must
    • Must be fast learner with good verbal and written communication skills
    • Excellent customer service skills
    • 3-5 Years of Network experience, MSP experience preferred
    • Knowledge of Autotask (or Connectwise) and RMM solutions
    • One or more IT certifications/training
    • High school diploma or equivalent is required
    • Advanced knowledge of computer networking
    • Advanced knowledge of PC (Mac a plus)
    • Advanced knowledge of Windows operating system and utilities (MacOS a plus)Powered by JazzHR

Keywords: I.T. Responsive, Santa Ana , MSP Service Desk Level 3 - Orange County, Other , Santa Ana, California

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