Peer Navigator Team Lead

Company: Working Wardrobes
Location: Santa Ana
Posted on: May 25, 2023

Job Description:

The Peer Navigator Team Lead is part of our Working Wardrobes, Veteran Behavioral Health Peer Support Services (VBHPSS) Contract Team, co-located with the Orange County Health Care Agency (OC4Vets Program) and County Veterans Services Office (VSO), designed to work closely with the -OC4Vets Program and VSO to provide Veterans, military-connected individuals, and their family members with a support system to address barriers when accessing Behavioral Health Services. The Peer Navigator Team Lead -will have direct report management of the VBHPSS Contract Team, consisting of one (1) Employment & Housing Specialist, and three -(3) Peer Navigators, each carrying the -collective responsibility for conducting street outreach, participant screenings, peer, employment, and housing navigation sessions as stipulated in the VBHPSS Contract. Services are short-term (3-6 months) and are intended to facilitate confirmed linkage to appropriate services provided by OC4Vets or by other Veteran service providers in the community to successfully address bio-psycho-social barriers. -The -Peer Navigator Team Lead will utilize shared knowledge of military culture and experience to build rapport needed to engage Veterans and their family members. This is to be achieved through -active listening skills and motivational interviewing while applying an empathic approach during all participant interactions. It is the responsibility of the Peer Navigator Team Lead to provide over-the-phone and face-to-face peer support to Veterans, military-connected individuals and their families while navigating the service system through the provision of accurate information, assistance and referral, proactive check-in, follow-up assistance, program enrollment and advocacy with the ultimate goal of helping our participants receive the services they need. -
DUTIES AND RESPONSIBILITIES -Reporting to the Director, Client Services, this role is responsible for but not limited to: - -

• Achieve all VBHPSS Contract Productivity/Units of Service and Performance Outcomes. -
  • Oversee and Manage Individual and Team adherence to guidance detailed in the VBHPSS Contract SOP. Oversee and Manage Individual and Team adherence to guidance detailed in VBHPSS Contract Flexible Funds Policy. - -
  • Oversee and Manage Individual and Team adherence to guidance detailed in VBHPSS Contract Vehicle Policy. -
  • Oversee and Manage Individual and Team adherence to proper completion of all VBHPSS Contract Administrative Forms, Data Entry and Reporting. - -
  • Track, Manage and Report all VBHPSS Contract Flexible Funds (Supportive Services rendered to Participants).
  • Oversee and Manage planning, scheduling, and assignment of VBH Peer Team Community Outreach and Event Engagement. -
  • Oversee and Manage VBH Peer Navigation Team Participant Caseload Assignments through completion of goals planned in Participants Individualized Employment/Support Plan. Assist VBH Peer when/where need presents to achieve positive outcomes. -
  • Track, Manage and Report Participant Intake/Enrollment via Participant Log. -
  • Track, Manage and Report VBHPSS Contract Units of Service for duration of Contract Year. -
  • Oversee and Manage VBH Peer Weekly Narrative Reports and Submit Monthly VBH Peer Team Narrative Report.
  • Distributing and collaborating for peer advocacy and self-care. -
  • Working on retention and assign peers to other projects. -
  • Responding to and conduct program screenings, over phone or in-person. -
  • Conducting research to locate and maintain resources for Veterans and their families. -
  • Assisting veterans with navigating systems of care as requested by the on-site supervisor or designee.
  • Providing information or refer Veterans to public or private agencies or community services for assistance. -
  • Working with agency staff and/or family members to decide which clients can work with the navigator. -
  • Conducting an initial assessment with each participating consumer to assess his/her health and wellness status and experience with getting health care. -
  • Collaborating with the consumer and, in some cases his or her family (and/or care team) to set healthcare and wellness goals. -
  • Navigating the medical system with the consumer including such things as helping the consumer make medical appointments, going with the consumer to appointments, helping the consumer communicate with medical personnel and/or coaching the consumer about ways to talk with medical personnel, helping with any follow-up necessary such as lab tests, getting prescriptions filled or taking paperwork to the consumer's mental health provider.
  • Coordinating the consumer's navigation and goals with appropriate agency staff. -
  • Communicating with clients on a regular basis to keep them engaged and to assess progress. -
  • Tracking the progress of clients including conducting follow-along assessments. -
    KEYS TO SUCCESS -To excel in this role, you will bring a service-oriented approach and identify opportunities to assist our Veterans overcome barriers to employment. Go above and beyond to ensure the Veterans get the support they need to succeed, including: ---- - - -Client first -- Put the client first, identifies their needs and helps them navigate their way to success. -
    • Emotional intelligence -- You'll need to collaborate with a wide range of personalities in order to get your job done. This will require outstanding interpersonal skills as you adapt your approach to effectively communicate with clients, partners, and volunteers; you'll also showcase the utmost diplomacy and trust as you'll be dealing with the inherent personal sensitivities of helping clients overcome personal barriers. -
    • Flexibility -- You'll need to balance time and work with many different clients on their goals, juggling different priorities while at the same time flowing with the many changes we incur as we constantly adjust to meet the needs of our veterans. - -
    • An eye to the future--You'll take a proactive approach to monitoring the needs of Veterans and current -market trends. -
      REQUIREMENTS -Education and Experience: -
      • Military Veteran, or spouse/partner of active-duty military or Veteran, status is required. -
      • Must have specialized training in working with active duty, Veterans, and military households. -
      • One-year Information and Referral experience or extensive knowledge of health and social services in Orange County required. -Skills Set: -
        • Bilingual English/Spanish highly desirable. -
        • Demonstrated excellent verbal and written communication skills required. -
        • Demonstrated proficiency in web-based systems, chat, and Microsoft Suite including Teams, Access, Outlook, Word, Excel, and PowerPoint. A Skills test may be required. - -PHYSICAL REQUIREMENTS OF THE POSITION -
          • Able to remain in a stationary position (both sitting and standing) 50% of the time or more. -
          • Able to move about the office to access file cabinets, greet clients and volunteers, etc. -
            • Able to move, traverse - move to access documents, files, supplies, etc. -
            • Frequently communicate with donors and volunteers who have inquiries about the organization's mission and services. - - -BENEFITS: -This full-time position is eligible for medical, dental, and vision coverage for up to 80% coverage on a base plan for the employee as well as generous paid holiday, sick, and vacation leave. Life insurance and additional supplemental benefits are also offered.As an Equal Opportunity Employer, Working Wardrobes does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law. - -

Keywords: Working Wardrobes, Santa Ana , Peer Navigator Team Lead, Other , Santa Ana, California