MSP Service Desk Level 2 - Orange County

Company: I.T. Responsive
Location: Santa Ana
Posted on: May 25, 2023

Job Description:

LOCAL APPLICANTS ONLYCurrently seeking full time MSP Help Desk L2 -for an information technology professional services firm with offices in Orange County and San Diego, California. Looking for technology professionals interested in joining a fun, high paced team. We specialize in Managed Services utilizing Microsoft, AWS and VMWare technologies.Responsibilities:The MSP Help Desk L2 -will interface with clients, internal service and project departments. The job will include but is not limited to installation, diagnosis and troubleshooting systems/servers and Network services.This will include but is not limited to:

• Install servers/systems, routers, firewalls and other equipment for clients
• Design/Implement/Support client server and workstation infrastructure
• Respond to service requests and repair the malfunctioning equipment/software in a timely manner
• Create/improve Technical Service Group standards and implementation methods
• File timely technical reports and create update technical documentation
• Some lifting of computer equipment
• Driving to client locations will be required from time to timePosition Requirements:
  • Ideal applicants will have familiarity with Windows Servers, Windows 10/11, Microsoft -365, Azure, SQL, Active Directory, Virtualization
  • Familiarity with Cisco, SonicWall, Dell, EMC, VMWare or similar technologies
  • Proficiency with switches, firewalls, IP routing, network security, VOIP, and the OSI model
  • Proficiency with virtualization
  • Familiarity with Cloud, including Azure, Microsoft -365, AWS
  • Superior troubleshooting skills are a must
  • Must be fast learner with good verbal and written communication skills
  • Excellent customer service skills
  • 2+ Years of Network experience
  • One or more IT certifications/training (VMWARE, Azure, Windows Server 2016/2019/2022)
  • Advanced knowledge of computer networking
  • Advanced knowledge of PC hardware
  • Advanced knowledge of Windows operating system and utilities
  • 2-3 years MSP Experience Preferred
  • Good driving record requiredAs you know, IT happens after hours. -We pay hourly so you get compensated for overtime!Powered by JazzHR

Keywords: I.T. Responsive, Santa Ana , MSP Service Desk Level 2 - Orange County, Other , Santa Ana, California