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Buffet & Floor Attendant, American Airlines Admirals Club

Company: HMSHOST
Location: Santa Ana
Posted on: May 25, 2023

Job Description:

With a career at HMSHost, you really benefit! We Offer

  • Health, dental and vision insurance
  • Generous paid time off (vacation, flex or sick)
  • Holiday pay
  • Meal and Transportation Benefits
  • *401(k) retirement plan with company match or Pension
  • *Company paid life insurance
  • *Tuition reimbursement
  • Employee assistance program
  • Training and exciting career growth opportunities
  • Referral program - refer a friend and earn a bonus *Benefits may vary by position so ask your recruiter for details.


    The Admirals Club Floor Attendant is responsible for cleaning and maintaining the dining and/or buffet area within the lounge and serving guests food items, following all established service and guest experience standards.

    Essential Functions
    • Ensures all food and beverages are arranged to established service standards
    • Sets up, stocks, cleans and maintains food and beverage offerings
    • Maintains all coffee and beverage services
    • Maintains standards of service and guest experience
    • Serves and responds to the food and beverage needs of guests
    • Uses tray for all guest service
    • Maintains in-depth knowledge of products on hand
    • Clears, cleans and sanitizes tables, seats, dining area and buffet area
    • Maintains food temperature
    • Assists with basic food preparation (e.g. warming up soup, operating panini press)
    • Provides comprehensive floor presence
    • Follows all established rules and sequence of service and dining etiquette standards
    • Ensures a positive guest experience for all customers and resolves customer complaints in a manner consistent with policy, and with customer satisfaction in mind Minimum Qualifications, Knowledge, Skills, and Work Environment
      • Requires at least 3 years of closely related work experiencing, including experience servicing customers in a premium airport lounge or closely related food and beverage establishment
      • Requires ability to demonstrate tact and discretion in interactions with premium clientele
      • Requires ability to maintain a presentable and polished appearance in keeping with service standards for premium clientele
      • Requires ability to work long hours, while standing.
      • Possess strong sanitation habits.
      • Requires ability to provide strong customer service
      • Ability to multi-task and ability to interact with customers and coworkers in a friendly, enthusiastic and outgoing manner Equal Opportunity Employer (EOE) Minority/Female/Disabled/Veteran (M/F/D/V) Drug Free Workplace (DFW)

        Source: HMSHost

Keywords: HMSHOST, Santa Ana , Buffet & Floor Attendant, American Airlines Admirals Club, Other , Santa Ana, California

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