Buffet & Floor Attendant, American Airlines Admirals Club

Company: HMSHOST
Location: Santa Ana
Posted on: May 25, 2023

Job Description:

With a career at HMSHost, you really benefit! We Offer

• Health, dental and vision insurance
• Generous paid time off (vacation, flex or sick)
• Holiday pay
• Meal and Transportation Benefits
• *401(k) retirement plan with company match or Pension
• *Company paid life insurance
• *Tuition reimbursement
• Employee assistance program
• Training and exciting career growth opportunities
• Referral program - refer a friend and earn a bonus *Benefits may vary by position so ask your recruiter for details.
  
  Summary
  
  The Admirals Club Floor Attendant is responsible for cleaning and maintaining the dining and/or buffet area within the lounge and serving guests food items, following all established service and guest experience standards.
  
  Essential Functions
  • Ensures all food and beverages are arranged to established service standards
  • Sets up, stocks, cleans and maintains food and beverage offerings
  • Maintains all coffee and beverage services
  • Maintains standards of service and guest experience
  • Serves and responds to the food and beverage needs of guests
  • Uses tray for all guest service
  • Maintains in-depth knowledge of products on hand
  • Clears, cleans and sanitizes tables, seats, dining area and buffet area
  • Maintains food temperature
  • Assists with basic food preparation (e.g. warming up soup, operating panini press)
  • Provides comprehensive floor presence
  • Follows all established rules and sequence of service and dining etiquette standards
  • Ensures a positive guest experience for all customers and resolves customer complaints in a manner consistent with policy, and with customer satisfaction in mind Minimum Qualifications, Knowledge, Skills, and Work Environment
    • Requires at least 3 years of closely related work experiencing, including experience servicing customers in a premium airport lounge or closely related food and beverage establishment
    • Requires ability to demonstrate tact and discretion in interactions with premium clientele
    • Requires ability to maintain a presentable and polished appearance in keeping with service standards for premium clientele
    • Requires ability to work long hours, while standing.
    • Possess strong sanitation habits.
    • Requires ability to provide strong customer service
    • Ability to multi-task and ability to interact with customers and coworkers in a friendly, enthusiastic and outgoing manner Equal Opportunity Employer (EOE) Minority/Female/Disabled/Veteran (M/F/D/V) Drug Free Workplace (DFW)
      
      Source: HMSHost

Keywords: HMSHOST, Santa Ana , Buffet & Floor Attendant, American Airlines Admirals Club, Other , Santa Ana, California