Collector III
Company: Moore Law Group
Location: Santa Ana
Posted on: May 27, 2023
Job Description:
Position Summary Effectively engage consumers in communications
to reach a meaningful solution for consumers to pay amounts due
while providing a positive customer service experience. Essential
Duties and ResponsibilitiesThe essential functions include, but are
not limited to the following:
Maintain a high level of customer
service and professionalism with consumers, clients, and
employees.Strive to maintain the highest level of customer for the
clients for each collection call.Conduct follow-up calls to ensure
payments are made per agreements. Accurately document account
specifics to ensure factual data is tied to each specific account
on each collection call; account specifics must be matched to the
recorded calls while adhering to client's specific document
requirements Comply with all client specifics in connection with
each collection callTake personal responsibilities to comply with
all state and federal laws and regulations and all client and
company policies and procedures Performs other duties as needed to
ensure maximum collection efforts are made for the clientMust
adhere to all regulatory requirements set worth within the
collection industry Effectively communicates with consumers,
attorneys, and other parties to resolve debts. Take direct payments
via check-by-phoneDetermines appropriate method on collecting
accounting when direct payment efforts are exhausted. Develop and
maintain professionalism with all clients, management and fellow
co-workers. Treat all consumers, clients, and employees in the
organization with professionalism, respect, dignity, as well as
compassion and empathy Minimum Qualifications (Knowledge, Skills,
and Abilities)
High School Diploma or equivalent
required1-2 years of debt settlement collections, law firm
experience or 3 years of sales experience 3-5 years of collections
experience in any industry Ability to understand the firms client
-guidelines and adhere to them -Possess a strong attention to
detail Able to work in a fast paced environment Driven to meet or
exceed monthly goalsStrong negotiation communication and sales
skills Commitment to excellent customer service Proficiency with
database software and MS Office SuitePhysical Demands and Work
Environment The physical demands described here are representative
of those that must be met to successfully perform the essential job
functions of this job. - Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential
functions.Working conditions are normal for an office environment.
- This position involves sitting most of the time. - Specific
vision abilities required by this job include close vision, depth
perception and color vision in reading a computer monitor. - Clear
speech is needed to communicate on the telephone.NoteThis job
description in no way states or implies that these are the only
duties to be performed by the employee(s) incumbent in this
position. Employees will be required to follow any other
job-related instructions and to perform any other job-related
duties requested by any person authorized to give instructions or
assignments. All duties and responsibilities are essential
functions and requirements and are subject to possible modification
to reasonably accommodate individuals with disabilities. To perform
this job successfully, the incumbents will possess the skills,
aptitudes, and abilities to perform each duty proficiently. Some
requirements may exclude individuals who pose a direct threat or
significant risk to the health or safety of themselves or others.
The requirements listed in this document are the minimum levels of
knowledge, skills, or abilities. This document does not create an
employment contract, implied or otherwise, other than an "at will"
relationship.This job description is not designed to cover or
contain a comprehensive listing of activities, duties or
responsibilities that are required of the employee. Duties,
responsibilities, and activities may change or new ones may be
assigned at any time with or without notice.
The Moore Law Group provides equal employment opportunities to all
employees and applicants for employment and prohibits
discrimination and harassment of any type without regard to race,
color, religion, age, sex, national origin, disability status,
genetics, protected veteran status, sexual orientation, gender
identity or expression, or any other characteristic protected by
federal, state or local laws.
In addition, the physical demands described within this job
description are representative of those that must be met by an
employee to successfully perform the essential functions of this
job. Reasonable accommodations may be made to enable individuals
with disabilities to perform the essential functions.
If you are interested in applying for employment with The Moore Law
Group and need special assistance or an accommodation to apply for
a posted position, contact our Human Resources Department via phone
at (714)431-2012 ext. 246.
Moore Law Group is a drug - free workplace.Powered by JazzHR
Keywords: Moore Law Group, Santa Ana , Collector III, Other , Santa Ana, California
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