SantaAnaRecruiter Since 2001
the smart solution for Santa Ana jobs

Team Lead Customer Care City Utilities Virginia State Licensed

Company: VirtualVocations
Location: Santa Ana
Posted on: February 12, 2024

Job Description:

A company is looking for a Team Lead, Customer Care City Utilities, to support a team of customer service representatives remotely in the US.



Key Responsibilities:

Assist the Supervisor in leading a team of up to 17 agents
Provide advanced-level customer service, handle account adjustments, and escalated inquiries
Coach and develop customer service employees by auditing live calls or doing side-by-sides and delivering real-time feedback


Required Qualifications, Training, and Education:

18+ years of age & High School diploma or its equivalent
2 years of customer service experience in a call center, Utilities experience a plus
Knowledgeable with Microsoft 365 programs such as Excel and Word
Ability to mentor, motivate, and provide constructive feedback
Hours of operation Mon-Fri 8am-5pm

Keywords: VirtualVocations, Santa Ana , Team Lead Customer Care City Utilities Virginia State Licensed, Other , Santa Ana, California

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Log In or Create An Account

Get the latest California jobs by following @recnetCA on Twitter!

Santa Ana RSS job feeds