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Team Lead Customer Care City Utilities Virginia State Licensed

Company: VirtualVocations
Location: Santa Ana
Posted on: February 12, 2024

Job Description:

A company is looking for a Team Lead, Customer Care City Utilities, to support a team of customer service representatives remotely in the US.

Key Responsibilities:

Assist the Supervisor in leading a team of up to 17 agents
Provide advanced-level customer service, handle account adjustments, and escalated inquiries
Coach and develop customer service employees by auditing live calls or doing side-by-sides and delivering real-time feedback

Required Qualifications, Training, and Education:

18+ years of age & High School diploma or its equivalent
2 years of customer service experience in a call center, Utilities experience a plus
Knowledgeable with Microsoft 365 programs such as Excel and Word
Ability to mentor, motivate, and provide constructive feedback
Hours of operation Mon-Fri 8am-5pm

Keywords: VirtualVocations, Santa Ana , Team Lead Customer Care City Utilities Virginia State Licensed, Other , Santa Ana, California

Click here to apply!

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