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Training and Quality Supervisor

Company: VirtualVocations
Location: Santa Ana
Posted on: February 12, 2024

Job Description:

A company is looking for a Training and Quality Supervisor for their location in Dublin, OH, or as a remote employee.



Key Responsibilities:

Complete Quality Monitors
Support Leads in coaching
Report call trends and ensure resolutions have been communicated


Required Qualifications:

2+ years of relevant experience in Training and Quality, understanding of training and quality methodologies
1+ year call center environment
1+ year experience in knowledge base and training development systems

Keywords: VirtualVocations, Santa Ana , Training and Quality Supervisor, Other , Santa Ana, California

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