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MSP Service Desk Level 2 - Orange County

Company: I.T. Responsive
Location: Santa Ana
Posted on: May 29, 2024

Job Description:


Currently seeking full time MSP Help Desk L2 for an information technology professional services firm with offices in Orange County and San Diego, California. Looking for technology professionals interested in joining a fun, high paced team. We specialize in Managed Services utilizing Microsoft, AWS and VMWare technologies.


The MSP Help Desk L2 will interface with clients, internal service and project departments. The job will include but is not limited to installation, diagnosis and troubleshooting systems/servers and Network services.

This will include but is not limited to:

Install servers/systems, routers, firewalls and other equipment for clients

Design/Implement/Support client server and workstation infrastructure

Respond to service requests and repair the malfunctioning equipment/software in a timely manner

Create/improve Technical Service Group standards and implementation methods

File timely technical reports and create update technical documentation

Some lifting of computer equipment

Driving to client locations will be required from time to time

Position Requirements:

Ideal applicants will have familiarity with Windows Servers, Windows 10/11, Microsoft 365, Azure, SQL, Active Directory, Virtualization

Familiarity with Cisco, SonicWall, Dell, EMC, VMWare or similar technologies

Proficiency with switches, firewalls, IP routing, network security, VOIP, and the OSI model

Proficiency with virtualization

Familiarity with Cloud, including Azure, Microsoft 365, AWS

Superior troubleshooting skills are a must

Must be fast learner with good verbal and written communication skills

Excellent customer service skills

2+ Years of Network experience

One or more IT certifications/training (VMWARE, Azure, Windows Server 2016/2019/2022)

Advanced knowledge of computer networking

Advanced knowledge of PC hardware

Advanced knowledge of Windows operating system and utilities

2-3 years MSP Experience Preferred

Good driving record required

As you know, IT happens after hours. We pay hourly so you get compensated for overtime!

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Keywords: I.T. Responsive, Santa Ana , MSP Service Desk Level 2 - Orange County, Other , Santa Ana, California

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