Customer Experience Team Lead
Company: VirtualVocations
Location: Vista
Posted on: May 20, 2025
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Job Description:
A company is looking for a Customer Experience Team Lead to
manage a remote team delivering exceptional service
experiences.
Key Responsibilities
Lead and coach a team of 10-12 remote customer experience agents,
fostering a positive team culture
Conduct weekly quality assurance and hold regular one-on-one
meetings for feedback and coaching
Act as the manager on duty during weekend and evening shifts,
ensuring service level agreements are met
Required Qualifications
Experience in delivering customer service in a fast-paced,
multi-channel environment
Strong management skills with direct experience managing customer
support teams
Familiarity with customer support tools and industry KPIs;
experience with Zendesk is a plus
Data-driven approach with experience in performance monitoring and
coaching
Ability to work flexible hours, including nights, weekends, and
holidays
Keywords: VirtualVocations, Santa Ana , Customer Experience Team Lead, Other , Vista, California
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