SantaAnaRecruiter Since 2001
the smart solution for Santa Ana jobs

Help Desk Analyst - 100% phone support

Company: Irvine Technology Corporation (ITC)
Location: Santa Ana
Posted on: March 28, 2020

Job Description:

Help Desk Analyst - 100 Phone Support Santa Ana, Ca 92707 21.00 hr Contract rate IMMEDIATE NEED for a Help Desk Analyst to join this Fortune 500 Financial Services organization. Will be providing critical first line support through phone, email, and chat. This position will be answering trouble tickets 100 by phone or Web. Responsibilites This position is the critical first line of support for our consumer customers. Support customer inbound incidents and requests through phone, email, and chat via an externally facing secure website to diagnose problems. Document all calls in ServiceNow ticketing program. Deskwork Answering Trouble Tickets via Web or Phone 100 Acquire and maintain current knowledge of relevant environments software and support policies in order to provide accurate solutions to customers. Assist in the developing and maintaining of a problem resolution knowledgebase. We are a Knowledge-Centered-Support (ldquoKCSrdquo) organization. It is expected that all will follow the KCS ldquoUFFArdquo (Use it, Flag It Fix It, Add It) process to identify the problem in order to quickly determine the appropriate solution or if needed to escalate to the appropriate department to ensure an excellent customer service experience. Qualifications Demonstrate excellent customer service skills via phone Solid communication, problem solving skills and telephone etiquette Minimum 1 - 3 years experience working as Tier 1 or Tier 2 help deskservice desk Support Associate Willingness to sit for long periods of time at desk to answer phones IM chats, etc Ability to use Service Desk standards and follow guidelines, as well as help other interpret policy Ability to work in a fast paced environment while multi tasking (Documenting in Service Now while asking questions and talking with customer) with a sense of urgency to resolve tickets in a timely manner. Please send your resume to Marc Rodriguez, Senior Technical Recruiter for immediate consideration. Let us help you secure an interview! You can also connect with Marc Rodriguez on Linkedin intechnicalrecruiter ABOUT US Irvine Technology Corporation (ITC) is a leading provider of technology and staffing solutions for IT, Security, Engineering, and Interactive Design disciplines servicing startups to enterprise clients, nationally. We pride ourselves in the ability to introduce you to our intimate network of business and technology leaders ndash bringing you opportunity coupled with personal growth, and professional development! Join us. Let us catapult your career! Irvine Technology Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Irvine Technology Corporation complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.PandoLogic. Keywords: Help Desk Analyst, Location: Santa Ana, CA - 92702

Keywords: Irvine Technology Corporation (ITC), Santa Ana , Help Desk Analyst - 100% phone support, Professions , Santa Ana, California

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Other Professions Jobs

Provider Management Analyst - Los Angeles or Bay Area Location
Description: Asa part of the Tenet and Catholic Health Initiatives family, Conifer Healthbrings 30 years of healthcare industry expertise to clients in more than 135local regions nationwide. We help our clients strengthen (more...)
Company: Tenet Health
Location: Altadena
Posted on: 04/7/2020

Pesticide Application Technician
Description: We are a full-service Landscape, Tree, and Maintenance company located in Palm Springs. We are
Company: Arbor Tech Services
Location: Cathedral City
Posted on: 04/7/2020

Driver - Local Patient Transport
Description: At Veyo, we help people get to and from their healthcare appointments. We're looking for drivers to partner with us in your area. When you sign up to drive with Veyo, you can drive your own vehicle and (more...)
Company: Veyo
Location: Yorba Linda
Posted on: 04/7/2020

Truck Driver CDL A
Description: A small company feel with thestability of a big organization. We offer you a career where you'retreated
Company: Xpress Global
Location: Arcadia
Posted on: 04/7/2020

Home Daily Local/Regional Routes in Southern CA!
Description: br br Home Daily Local/Regional Routes in Southern CA br Hiring Company Drivers br Local Regional Routes Available br Call 866 578-1152 to talk to us today br Truck Driver Benefits: (more...)
Company: CRST Dedicated West
Location: La Mirada
Posted on: 04/7/2020

Delivery Driver
Description: Description br br Buckle up, hit the open road and start making hungry people happy as a delivery driver for Pizza Hut--. That's right, we'll pay you to cruise around in your mobile office your car (more...)
Company: Pizza Hut
Location: Paramount
Posted on: 04/7/2020

Home Daily Local/Regional Routes in Southern CA!
Description: br br Home Daily Local/Regional Routes in Southern CA br Hiring Company Drivers br Local Regional Routes Available br Call 866 578-1152 to talk to us today br Truck Driver Benefits: (more...)
Company: CRST Dedicated West
Location: Rosemead
Posted on: 04/7/2020

Intelligence Analyst - Senior Specialist
Description: Job DescriptionAre you looking for a diverse team of inventors, pioneers, and problem solvers working together Look no further. br br We want team members who want to invest their skills and intellect (more...)
Company: Southern California Edison
Location: Rosemead
Posted on: 04/7/2020

Driving Post Security Officer (Graveyard)
Description: Job DescriptionJOB SNAPSHOT br br GardaWorld Security Services is currently hiring Security officers are considered to be a part of the essential services field keeping everything together during (more...)
Company: GardaWorld
Location: Rosemead
Posted on: 04/7/2020

Systems Furniture Installer I
Description: The Installer I is responsible for installing and de-installing furniture systems as directed by supervisor. Installers lift, carry and/or push furniture, equipment and cartons on wheels to and from trucks, (more...)
Company: Corovan
Location: Poway
Posted on: 04/7/2020

Log In or Create An Account

Get the latest California jobs by following @recnetCA on Twitter!

Santa Ana RSS job feeds