Service Desk Level 2 Technician - Orange County, CA

Company: New Charter Technologies
Location: Santa Ana
Posted on: May 15, 2022

Job Description:

LOCAL APPLICANTS ONLYCurrently seeking full time MSP Help Desk L2 -for an information technology professional services firm with offices in Orange County and San Diego, California. Looking for technology professionals interested in joining a fun, high paced team. We specialize in Managed Services utilizing Microsoft, AWS and VMWare technologies.Responsibilities:The MSP Help Desk L2 -will interface with clients, internal service and project departments. The job will include but is not limited to installation, diagnosis and troubleshooting systems/servers and Network services.This will include but is not limited to:

• Install servers/systems, routers, firewalls and other equipment for clients
• Design/Implement/Support client server and workstation infrastructure
• Respond to service requests and repair the malfunctioning equipment/software in a timely manner
• Create/improve Technical Service Group standards and implementation methods
• File timely technical reports and create update technical documentation
• Some lifting of computer equipment
• Driving to client locations will be required from time to timePosition Requirements:
  • Ideal applicants will have familiarity with Windows Servers, Windows 10, Office 365, SQL, Active Directory, Virtualization
  • Familiarity with Cisco, SonicWall, Dell, EMC, VMWare or similar technologies
  • Proficiency with switches, firewalls, IP routing, network security, VOIP, and the OSI model
  • Proficiency with virtualization
  • Familiarity with Cloud, including Azure, Microsoft -365, AWS
  • Superior troubleshooting skills are a must
  • Must be fast learner with good verbal and written communication skills
  • Excellent customer service skills
  • 2+ Years of Network experience
  • One or more IT certifications/training (VMWARE, Azure, Windows Server 2016/2019/2022)
  • Advanced knowledge of computer networking
  • Advanced knowledge of PC hardware
  • Advanced knowledge of Windows operating system and utilities
  • 2-3 years MSP Experience Preferred
  • Good driving record requiredAs you know, IT happens after hours. -We pay hourly so you get compensated for overtime!ExperienceRequired
    • 1 year(s): Microsoft Certifications on M365 servers or Azure
    • 1 year(s): Managed Services ExperienceEducationPreferred
      • Associates or better in Information Technology or related fieldBehaviorsPreferred
        • Dedicated: Devoted to a task or purpose with loyalty or integrity
        • Team Player: Works well as a member of a group
        • Enthusiastic: Shows intense and eager enjoyment and interest
        • Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done wellMotivationsPreferred
          • Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
          • Self-Starter: Inspired to perform without outside help

Keywords: New Charter Technologies, Santa Ana , Service Desk Level 2 Technician - Orange County, CA, Professions , Santa Ana, California