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Remote - Senior Functional Analyst (ServiceNow)

Company: First American Financial Corporation
Location: Santa Ana
Posted on: June 23, 2022

Job Description:

Company SummaryJoin a team that puts its People First! Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For - list for six consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.Job SummaryWe are looking for an experienced Functional Analyst to join our dynamic team in Santa Ana, CA! As a Senior Functional Analyst, you will gather and document business system requirements. You will develop functional specifications and design solutions as per application capability, act as a liaison between the ServiceFirst (ServiceNow) Development team and the Business users. Performs Fit/Gap Analysis and configure application software to deliver new or modified functionality. Our Functional Analyst documents test plans and supports user acceptance testing & recommends application functionality and features that could be implemented. You will create and manage service requests with application vendors to resolve application issues or functionality.

  • Requirements Gathering - Conducts meetings to determine business needs and documents them accordingly.
  • Conducts feasibility study of the requirements
  • Researches packaged application functionality and features that could be implemented to meet business requirements.
  • Configures application software to deliver new or modified functionality.
  • Develops functional specifications and design solutions based on application module capabilities.
  • Performs application support functions such as incident triage, research application bugs, respond to customer escalations, and other activities that lead to issue resolution
  • Collaborates with technical team in the process of developing application extension solutions or resolving application issues.
  • Acts as a liaison between the ServiceFirst (ServiceNow) development team and the Business users.
  • Prepares test cases, execute, and conduct functional testing and support user testing.
  • Assists in issue resolution of complex production issues as needed.
  • Creates and manages service requests with application vendors to resolve application issues or functionality.
  • Plans and/or monitors all the tasks and/or phases involved in successful delivery of application solution.
  • Coordinates system integration efforts between vendors and development team.Knowledge and Skills/Technology Used
    • Excellent written and oral communication skills.
    • Excellent organization skills and interpersonal skills.
    • Requires problem solving and analytical skills, and the ability to communicate technical information to both technical and non-technical users.
    • Ability to manage multiple tasks, respond quickly to emergent problems, and focus both on long-range projects and immediate tasks required to maintain system functionality.
    • Ability to analyze and interpret complex business processes and systems.
    • Experience working on projects involving multiple application modules and integration with other systems.
    • Working knowledge of packaged application (ServiceNow) functionality and features.
    • Has background that combines functional expertise and business management skills with an understanding of information technology.
    • Solid skills on creating process documentation, training procedures, test cases, and standard operating procedures using modeling tools such as Visio or other equivalent tools.Typical Education
      • Bachelor's Degree or equivalent work experienceTypical Range of Experience
        • Typically 4-6years of directly related experienceLicense or Certification
          • Business Analysis Certification such as CBAP or CCBA preferred
          • Experience with ServiceNow and/or ITIL is a plus#LI-JP1#TECHREFERRAL#TCORPITFirst American invests in its employees' development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer.Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

Keywords: First American Financial Corporation, Santa Ana , Remote - Senior Functional Analyst (ServiceNow), Professions , Santa Ana, California

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