Field Supervisor & Trainer
Company: Barker and Sons Plumbing
Location: Santa Ana
Posted on: October 25, 2024
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Job Description:
## Rewritten job description**About You:**Are you a meticulous
and supportive leader who thrives on guiding and nurturing others
to achieve success in their careers? As an experienced Plumbing
Service Technician, you find joy in not just doing the job but in
mentoring and coaching the next generation of technicians to
provide exceptional service. A skilled communicator and problem
solver, you excel at bringing order to chaos, streamlining complex
situations, and empowering others to achieve outstanding results.If
this resonates with you and you uphold high standards, value
accountability, and enjoy bringing positivity to those around you,
you might just be the perfect fit for the role of Field Supervisor
& Trainer at Barker & Sons in Orange, CA.**About the Role:**Barker
& Sons is seeking a collaborative and proficient leader to mentor
and support our team of skilled field technicians. As the Field
Supervisor & Trainer within our Operations Team, you will work
closely with our Service Manager to provide technical training,
ensure quality control, oversee field operations, and contribute to
the overall success of our plumbing technicians. Your
responsibilities will include guiding daily operations through
mentorship, training, process enhancements, and coaching to
establish and maintain high-quality, profitable practices.
Responsibilities:
--- Provide leadership and accountability for Field Technicians
through regular 1:1s, ride-alongs, and consistent
communication.
--- Conduct training sessions for Field Technicians on technical
skills, company processes, safety regulations, and quality
standards.
--- Oversee and lead the company's Quality Assurance program to
ensure service excellence is maintained.
--- Monitor the performance of Field Technicians and offer guidance
on areas of improvement.
--- Continually enhance service delivery through training sessions
with Field Technicians.
--- Assist in conducting ride-alongs and debriefs to reinforce
positive behaviors among Field Technicians.
--- Review feedback with Field Technicians to improve service
quality.
--- Maintain expertise in Plumbing technical competencies.
--- Collaborate with technicians and dispatch to ensure department
success.
--- Engage in training sessions and meetings, actively
participating or leading when necessary.
--- Assist Field Technicians in resolving customer concerns
effectively to ensure satisfaction.
--- Aid in the onboarding process for new Field Technicians.
Qualifications:
Required:
--- Career-long track record of growth & success as a plumbing
field technician and/or plumbing service manager.
--- Impeccable understanding of plumbing best practices, code, and
operational considerations that apply on residential job sites.
--- Strong technical understanding of plumbing products, solutions,
and service invoicing.
--- Ability to build trust, demonstrate empathy, and inspire others
to attain objectives.
--- Detail-focused, self-starter that gets things done.
--- Strong written and verbal communication skills.
--- Quick, sound decision-making abilities with the ability to
Excel in a fast-paced, goal-driven environment.
--- Adept at creating and improving processes, systems, and quality
of work delivered.
--- Able to work out of our Orange County office and/or in the
field with technicians daily.
--- Able to work weekends.
--- Hold a valid (CA) driver's license with a clean driving
record.
--- Able to pass a background check for Home Services.
Preferred:
--- Plumbing Journeyman's License.
--- 15+ years as a Plumbing Technician and/or Plumbing Service
Manager.
--- Experience running a home service plumbing Quality Assurance
program.
--- Experience managing and/or leading safety programs
--- Good presentation and public speaking skills.
Desired:
--- Experience conducting call-by-call management.
--- Experience within a Nexstar Network Home Services Company.
--- Experience using Service Titan or similar home services support
software.
--- Experience developing and delivering training programs to Field
Technicians.
About Company:
About Us:
Barker and Sons Plumbing & Rooter is a dedicated team of
professionals that's been serving Orange County since 1983. We've
grown by hiring the best professional plumbers and making life easy
for them. We take great care of them, they love their jobs, and our
customers love us for it. Using the latest technology, we provide a
complete range of plumbing, drain, and sewer services and do the
job right. "We do great work---because we've got great people."
Professional advancement through sponsored training and continuous
development.Health and wellness package inclusive of medical,
dental, and vision along with short-term disability and life
coverage.401(k) with a 4% match.Paid time off, paid holidays, and
adaptable schedules.Company-provided service truck, tablet, and
uniforms.Company-wide family events.
Keywords: Barker and Sons Plumbing, Santa Ana , Field Supervisor & Trainer, Professions , Santa Ana, California
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