Customer Service Representative - Property & Casualty
Company: First American
Location: Santa Ana
Posted on: September 5, 2020
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Job Description:
COMPANY SUMMARY
Join our team! As a member of the First American family of
companies, First American Property and Casualty specializes in four
major types of insurance: Homeowners, Dwelling Fire, Condominium,
Renter s and Flood. As a global leader in providing title
insurance, settlement services and risk solutions for real estate
transactions, First American (NYSE: FAF) is an ideal place to build
your career. We have been entrusted with helping our customers
achieve and protect their dream of homeownership since 1889. We
believe that our people are the key to the company s continued
success, and we invest in diverse talents and backgrounds and
empower our teams to achieve more than they could anywhere else.
First American has created an award-winning culture and has been
named to the Fortune 100 Best Companies to Work For list for the
fifth consecutive year and to more than 50 regional Best Places to
Work lists. For more information, please visit www.FAPCIG.com
JOB SUMMARY
Working in a call center environment, handles property & casualty
related customer service and/or billing inquiries and problems.
Supports the growth of new business. Uses a variety of computerized
data entry systems for tracking, information gathering and
troubleshooting. Provides customers with plan coverage information,
quotes, policy changes, and policy change impacts to premium.
THIS ROLE REQUIRES AN ACTIVE P&C INSURANCE AGENT LICENSE OR
WILLINGNESS TO OBTAIN WITHIN 60-DAYS OF EMPLOYMENT
ESSENTIALS FUNCTIONS
* Respond to inbound inquiries from potential or current insurance
policy holders, national insurance companies and agencies, or
national lenders referring business
* Builds ongoing relationships
* Quote and bind P&C policies and related products
* Provide customer service to multiple P&C product queues
* Adheres to compliance guidelines for the National Flood Insurance
Program
* Maintains working knowledge of new products
* Meets production and quality control requirements and goals as
assigned
* Communicates professionally with all customers and peers
KNOWLEDGE AND SKILLS/TECHNOLOGY USED
* Working knowledge of company operating system(s)
* Excellent verbal/written communication skills
* Must be able to maintain professionalism and a positive service
attitude at all times; outstanding phone etiquette
* Strong detail orientation
* Excellent organizational and time management skills
* Ability to function within tight deadlines, extended hours
* Strong customer service skills
TYPICAL EDUCATION
* High school diploma or equivalent required; some college
preferred
* Active P&C Insurance Agent License preferred OR ability to
obtain license within 90-days of employment
TYPICAL RANGE OF EXPERIENCE
* 2+ years customer service experience in insurance industry
First American invests in its employees' development and
well-being, empowers them to provide superior customer service and
encourages them to serve the communities where they live and work.
First American is committed to diversity and inclusion. We are an
equal opportunity employer. For more information about our Company
and our dedication to putting People First, check out
firstam.com/careers..
Keywords: First American, Santa Ana , Customer Service Representative - Property & Casualty, Sales , Santa Ana, California
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