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BDC Customer Service Rep

Company: Del Amo Motorsports
Location: Santa Ana
Posted on: April 3, 2021

Job Description:

ESSENTIAL FUNCTIONSConsists of direct interaction with BDC Consultant, Customers, Sales Managers, and General ManagerHandles incoming internet leads and appointment settingHandle incoming phone call leads and appointment settingHandle live website chat sessionsFollow up with internet and or incoming phone callsIdentifying the clients' needs and "driving" scheduled appointmentsThe ability to overcome customers' objections and ask for an appointmentPlacing outbound phone calls to potential leadsEnter/Update customer information in the dealerships ILM/CRM accuratelyContacting clients prior to appointment date to confirm appointmentPerform follow-up calls on appointment no-shows to re-schedule appointmentsAttending Sales Department meetingsProvides excellent customer service to achieve high customer service index. Maintain a CSI score exceeding 92% minimum.Consistently enhance your skills and product knowledge. (Self-Training, seek improvement)Ability to work with Sales Manager and F&I Manager to ensure a smooth flow and clear communicationPreform pre and post purchase survey's on customer visits to the dealershipManage CSI survey's for OEM's and dealer for all 3 locationsData mining to create business and appointments from orphan customersKey Result Areas: (Performance Indicators)Appointments settingVehicles sold from shown appointmentsPrompt response to customer inquiries NON-ESSENTIAL FUNCTIONSAble to follow directions.Abide by all dealership policies pertaining to the department including general housekeeping.Follow company dress codes and be well groomed at all times.Maintain a positive working relationship with all other Managers, Employees and departmentsStay up to date on current events at the dealership as well as incentives and sales in relation to the customer QUALIFICATIONSOne year of experience in a Powersports, auto or BDC positionExtensive customer service or sales experienceExcellent oral, written, phone, grammar, and communication skillsMust speak clearly on the telephone and convey an image of professionalism and competence to callersComputer literacy, strong organizational and follow-up skillsExcellent problem solving skills; competitiveWorks well with othersHigh school diploma or equivalentCalifornia State vehicle salesperson licensePass drug testPass background checkIndustry related product knowledge.Solid communication skills. (Bilingual a plus)Prefer some computer literacy (35 wpm) minimumSelf-Motivated

Keywords: Del Amo Motorsports, Santa Ana , BDC Customer Service Rep, Sales , Santa Ana, California

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