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Competitive Customer Service Representative

Company: Eclipse California
Location: Santa Ana
Posted on: April 30, 2021

Job Description:

We pride ourselves on our competitive, but extremely friendly and family-oriented work environment. Our culture promotes constant personal and professional growth, based on principles of respect, trust, and challenge. We are now striving to attract and train the most capable and skilled individuals to help us acquire new clients, grow into new markets, and develop new campaigns. We provide full training and career advancement in this globally expanding industry. Eclipse California reviews promotions based upon individual performance. Our customer service representatives are the face of our clients to their high priority customers and specialize in new consumer business acquisition, marketing, and customer retention. Because our clients trust us to represent their reputation, we provide extensive training in cutting edge sales techniques, product knowledge, and business psychology. Combining that training with candidates that are highly competitive, goal-driven, and adaptable is what keeps us ahead of the competition! Key Responsibilities and Accountabilities:

  • Requires great customer service skills, sales, and closing skills as well as purposeful follow-up skills
  • Ensure customer sales have been completed and all questions have been thoroughly answered
  • Maintain constant and consistent follow-up and proactive communication with customers
  • Knowledge of our client's products and staying up to date with any new promotions they may be offering
  • Familiarize yourself with the competition, pricing, and frequently asked questions or concerns for potential new leads
  • The ability to apply principles of logical thinking to a variety of practical situations and accurately follow standardized procedures or processes
  • Maintain a positive attitude and a desire to be successful
  • Maintain a professional, yet friendly, atmosphere for customers
  • Other duties within the scope, spirit, and purpose of the job, as requested by management Job Requirements:Hired Candidates will receive the following:
    • Full Training
    • Ongoing Support
    • Team Atmosphere
    • Fast Growth
    • Fun Corporate Culture
    • Customer Service Experience
    • Business Trips
    • Travel Opportunities
    • Multitasking Skills
    • Opportunity to Manage Different Personalities Desired Skills, Experience, and Qualifications:
      • Bachelor's degree preferred OR
      • 2+ years of related experience in customer service
      • Outstanding interpersonal, verbal, and written communication skills
      • Detail-oriented individual who also has the ability to think and plan strategically
      • A self-motivated problem solver with creativity, a strong work ethic, and a high energy level
      • Have a passion for our customer experience based mission

Keywords: Eclipse California, Santa Ana , Competitive Customer Service Representative, Sales , Santa Ana, California

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