Inside Sales Representative

Company: United Water Works Inc
Location: Santa Ana
Posted on: January 16, 2022

Job Description:

• Job Summary
  • Works hand-in-hand with Outside Sales Associates by performing the administrative functions that ensure our customers' needs are being met.
  • Support the Outside Sales team by ensuring personalized customer service through timely quotations and accurate order processing.
  • Updates customer orders/bids, coordinates deliveries with the warehouse, and answer calls for general information.
  • Responsible for generating new sales opportunities via phone or e-mail prospecting.
    Requirements Performance Metrics Competencies Job Qualifications
    • General Accountabilities
      • Responds promptly to customer inquiries for pricing, material availability, quotes, material questions, etc. Inquires may come from telephone calls, e-mails, online requests, outside salesmen and/or faxed correspondence.
      • Prepares and submits quotes. Enters orders, quotes and pricing efficiently and correctly into company systems.
      • Enter, monitor and maintain CRM entries for active quotes from bid thru award and initial shipping.
      • Coordinates inventory needs with the warehouse and purchasing to ensure on-time deliveries and proper inventory levels needed to fill current orders. Procures and submits purchase orders as needed.
      • Maximizes selling effort by focusing on up-selling, adding on material, and gathering information on future customer projects/needs.
      • Performs follow-up to ensure timely shipment of materials and customer satisfaction.
      • Develops relationships with existing customers, and insures their satisfaction with our products and services at all times.
      • Prospects for new sales opportunities. Generates leads via outbound calls and e-mails.
      • Resolves customer issues. Tracks open sales orders.
      • Support and promote the UWW core values and maintain a winning and positive attitude.
      • Participate and engage in daily sales meetings.
      • Assist in training and mentoring of the warehouse team.
      • Maintain and grow sales volume of existing accounts.
      • Maintain and grow profit of existing accounts.
      • Number of new accounts
      • Problem Solving - Identifies and resolves problems time efficiently; Gathers and analyzes information; Develops solutions; Uses reason.
      • Oral Communication - Speaks clearly and persuasively; Listens and gets clarification when necessary; Responds informatively to questions.
      • Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives.
      • Cost Consciousness - Works within approved budget; Develops and implements cost saving measures; Conserves company resources.
      • Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Meets commitments.
      • Minimum Education: High School diploma
      • Minimum Experience:1 - 3 Years of Sales
      • Preferred Education: Bachelors Degree
      • Preferred Experience: 3-5 Years
        Benefits
        
        • Medical - Both Kaiser and Blue Cross Plans Available
        • AFLAC
        • 401(k) Retirement
        • Paid Holidays
        • Paid Vacation / Sick Days
          
          Salary: Negotiableby Jobble

Keywords: United Water Works Inc, Santa Ana , Inside Sales Representative, Sales , Santa Ana, California