Customer Service Representative

Company: Planet 13
Location: Santa Ana
Posted on: May 10, 2022

Job Description:

Job DescriptionAs a top Las Vegas dispensary, Planet 13 strives to provide the best quality recreational cannabis, cannabis extracts, and infused products available at competitive prices and with compassion that can only come from those who are knowledgeable in the field. We are excited about our brand expansion in California and invite qualified candidates to apply at our newest retail location in Orange County!SummaryOperates multi-line telephone system to answer incoming calls and directs callers to appropriate personnel. Act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. Must be articulate; have a friendly and helpful demeanor.Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Managing incoming calls and customer service inquiries.
• Working knowledge of medical and retail products.
• Responds efficiently to customer inquiries and maintain high customer satisfaction.
• Provide accurate, valid and complete information by using the right methods/tools.
• Performs other clerical duties as needed, such as filing, photocopying, and collating.
• Assists in the front lobby area when needed.
• Daily compliance with company policies including but not limited to; state/local regulation compliance, security protocols, access protocols, dress code, and work schedules.
• Responds to emails and dispatching shuttles.Supervisory ResponsibilitiesThis job has no supervisory responsibilities.Qualifications to perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Education and/or Experience High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.Language Skills Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Mathematical Skills Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance. Reasoning Ability Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. Computer Skills To perform this job successfully, an individual should have a knowledge of basic computer skills. Certificates, Licenses, RegistrationsMust successfully pass Live Scan background, obtain and maintain a valid Cannabis Agent Badge, and be at least 21 years of age. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception and ability to adjust focus.Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this Job, the employee is occasionally exposed to hot and cold/or humid conditions. The noise level in the work environment is usually moderate.
  
  Disclaimer: Responsibilities and task outlined in this document are not exhaustive and may change as determined by the needs of the company.Planet 13 values diversity in its workforce and is proud to be an AAP/EEO employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, age, protected veteran status, or on the basis of disability or any other legally protected class. The Company will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact Planet 13 Human Resources at infohr@planet13holdings.com.Planet 13 would like to make its customers aware that certain individuals might try and approach them, call them, email them, text them, or reach out to them via social media, presenting themselves as our employees and/or affiliates to try and gain access to your personal information. This is a phishing scam. Planet 13 will never call a potential employee or customer for any form of payment in return for training material, ask for anyone's direct deposit information, and their banking login and password. Planet 13's Board Members, and Executives do not work as recruiters and do not communicate with potential employees directly via any form of communication nor do they engage in the offering of positions to potential employees. These claims and offers are fraudulent and we advise everyone to use discretion when handling these situations. If you feel as though you have been a target of this type of scam, please reach out to your local law enforcement. Thank you.Powered by JazzHRoBQzepfr3L

Keywords: Planet 13, Santa Ana , Customer Service Representative, Sales , Santa Ana, California