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Call Center Agent

Company: Brandscape
Location: Santa Ana
Posted on: September 21, 2022

Job Description:

We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior. -Responsibilities

Take customer calls and provide accurate, satisfactory answers to their queries and concernsDe-escalate situations involving dissatisfied customers, offering patient assistance and supportCall clients and customers to inform them about the companys new products, services and policiesGuide callers through troubleshooting, navigating the company site or using the products or servicesReview customer or client accounts, providing updates and information about billing, shipping, warranties and other account itemsCollaborate with other call center professionals to improve customer service -Benefits:
Flexible training schedulesPaid time offPaid holiday and sick timeRetirement planning options (401(k))Employee discounts through client programsPowered by JazzHR

Keywords: Brandscape, Santa Ana , Call Center Agent, Sales , Santa Ana, California

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