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Sales Operations Specialist II

Company: Masco Corp.
Location: Santa Ana
Posted on: May 18, 2023

Job Description:

A Sales Operations Specialist II serves as a point of contact for external customers and serves as an escalation point for sales team members regarding the operations and logistics of sales related programs and initiatives. The Sales Operations Specialist II is also responsible for customer account development and compliance within operating system controls.


* Serves as an expert on department operating systems and processes, providing training and mentorship to new hires and junior team members on day to day activities. This will include one-one sessions as well as presenting to larger groups
* Administer and maintain SAP customer master data price lists, paint care fees, free of goods, and discounts for US, Canada and International Business as well as external customer platforms to include material specifications, invoice and retail map pricing
* Administer and maintain master data exclusion rules in accordance with EPA regulations.
* Analyze, compile, track, and send corporate communication to customers on all pricing, discounts, paint care fees, and EPA regulation implementations and changes
* Create and manage US and Canadian Vendor purchase requisitions and contracted discounts and surcharges
* Administer, maintain, and audit rep codes / hierarchies and provide monthly reporting of Commission Rates and Territory Realignments.
* Troubleshoot issues identified, create root cause analysis, determine and deliver solution based course of action
* On-going project management and content support of Sales promotions and events.
* Execute department test systems to ensure compliance, coordinate testing by users and document, track, and communicate test plans, test results, analysis and unresolved problems by analyzing and gathering business requirements
* Responsible for identifying process improvement opportunities relating to data processing and data structure
* Govern, create, maintain, and audit SAP and CRM customer and financial master data for accuracy, consistency and compliance with internal SOX controls
* Communicate all data changes to internal team members to ensure alignment on data structure


* Performs other duties as required.


Educations and/or Experience

* HS Diploma is required
* 2 - 5 years of project coordination experience


* Proficiency in Sales Operations and Administration best practices
* Ability to train and mentor team members
* Ability to complete research and coordinate tasks
* Ability to gather and analyze information
* Ability to work independently and in cross functional teams
* Knowledge of general office equipment and maintenance
* Ability to maintain confidentiality
* Time management skills
* Customer service skills
* Problem solving skills

Computer Skills

* 2 - 5 years of experience with department operating software
* MS Office (Power Point, Excel, Word) required

Language Skills

* English (speak, read, and write)

Mathematical Skills

* Mathematical proficiency, with a strong ability to understand, interpret and develop spreadsheet data

Other Skills

* Strong communication skills (verbal and written)
* Ability to work flexible hours
* Ability to travel, occasionally
* Sense of ownership and customer service, both internally and externally

Company: Behr Paint Company

Full time

Hiring Range: $23.99 - $37.70

Actual compensation may vary based on various factors including experience, education, geographic location, and/or skills.

Our Ongoing Commitment to Diversity, Equity & Inclusion

We believe a workplace that encourages and values different voices, perspectives, and backgrounds builds better teams, better solutions, and more innovation. The goal is for every single team member to have a voice and experience a sense of belonging here, regardless of where they sit in the organization and what their background is. We look forward to your sharing your outstanding and unique talents and perspectives with us!

BEHR (the "Company") is an equal opportunity employer and we want to have the best available persons in every job. The Company makes employment decisions only based on merit. It is the Company's policy to prohibit discrimination in any employment opportunity (including but not limited to recruitment, employment, promotion, salary increases, benefits, termination and all other terms and conditions of employment) based on race, color, sex, sexual orientation, gender, gender identity, gender expression, genetic information, pregnancy, religious creed, national origin, ancestry, age, physical/mental disability, medical condition, marital/domestic partner status, military and veteran status, height, weight or any other such characteristic protected by federal, state or local law. The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company regardless of where the employee is located and prohibits unlawful discrimination by any employee of the Company.

BEHR is an E-Verify employer. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States. Please click on the following links for more information.

E-Verify Participation Poster: English & Spanish

E-Verify Right to Work Poster: English & Spanish

Keywords: Masco Corp., Santa Ana , Sales Operations Specialist II, Sales , Santa Ana, California

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